PDF Downloads Please click on the icons below to download the documents. Download Help Part 1. Introduction to the Programme Part 2. Understanding Your Anger Process Part 3. Seven Steps to Impulse Control Part 4. Self Calming and Stress Reduction Part 5. The ABC Impulse Control Technique Part 6. How to Stop Arguing and Start Talking Part 7. Listening Skills Development Part 8. Psychological Games We Play Part 9. Releasing Anger and Frustration Part 10. Progress Review